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Frequently Asked Questions

Find answers to common questions about velocRx services, appointments, and consultations.

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All Questions

velocRx is a Welsh telehealth service providing rapid access to qualified healthcare professionals. We offer GP consultations via secure video calls, with appointments guaranteed within 24 hours.

Yes, all our clinicians are fully qualified, UK-registered doctors with the General Medical Council (GMC). They have extensive experience in general practice and are based in Wales.

velocRx is a private healthcare service. While we operate independently of the NHS, our doctors are qualified to the same standards and can work alongside your NHS care.

While we are based in Wales, our telehealth services are available throughout the UK. As long as you have internet access, you can consult with our doctors from anywhere.
We guarantee a consultation within 24 hours of booking. Many of our patients are seen within just a few hours, depending on availability and urgency.
Simply register on our platform, select an available time slot that suits you, and complete your booking. You’ll receive instant confirmation and a reminder before your appointment.
Yes, you can view our team of doctors and select your preferred clinician when booking. You can also request to see the same doctor for follow-up appointments.
You can cancel or reschedule your appointment through your account dashboard. Please provide at least 4 hours notice to avoid cancellation fees.
We provide urgent appointments for non-emergency cases. For life-threatening emergencies, please call 999 or visit your nearest A&E department.
Simply book an appointment through our platform, and you’ll receive a secure video link. At your scheduled time, connect from your phone, tablet, or computer for a face-to-face consultation with your GP.
You’ll need a device with a camera and microphone (smartphone, tablet, or computer), a stable internet connection, and a private, quiet space for your consultation.
Standard consultations are 15 minutes, which is sufficient for most concerns. Extended appointments of 30 minutes are available for more complex issues.
We can help with a wide range of conditions including minor illnesses, chronic disease management, mental health concerns, prescriptions, referrals, and medical certificates. For emergencies, please call 999 or visit A&E.
Yes, we offer telephone consultations if you prefer or if video isn’t possible. However, video consultations allow for better visual assessment.
Yes, our GPs can prescribe medication when clinically appropriate. Prescriptions are sent electronically to your chosen pharmacy, usually within hours of your consultation.
Prescriptions are sent electronically to your nominated pharmacy. You’ll receive a notification when it’s ready for collection, usually the same day.
Yes, we can arrange repeat prescriptions for ongoing conditions after an initial consultation to review your medication and ensure it remains appropriate.
Yes, our doctors can provide private referrals to specialists when clinically necessary. We work with a network of consultants across various specialties.
Yes, we can provide fit notes (sick notes) and other medical certificates following a consultation when clinically appropriate.
Consultation fees vary depending on the type and length of appointment. Please visit our pricing page or contact us for current rates.
We accept all major credit and debit cards. Payment is required at the time of booking to secure your appointment.
We can provide detailed receipts for insurance claims. Please check with your insurance provider to confirm if our services are covered under your policy.
The consultation fee covers the appointment and any standard medical advice. Prescriptions, referrals, or additional services may incur separate charges.
Absolutely. All consultations are completely confidential and follow strict medical confidentiality guidelines. Your information is protected by UK data protection laws.
We use end-to-end encrypted video technology that meets NHS Digital standards. Your consultations are private and secure.
Your medical records are stored securely on our encrypted system. You can access your records at any time through your account dashboard.
With your permission, we can share consultation notes with your NHS GP to ensure continuity of care. This is optional and only done with your explicit consent.
Our support team is available during your appointment to help with any technical issues. You can also contact us via phone if the video connection fails.
Our platform works best on Chrome, Safari, Firefox, and Edge. Make sure your browser is up to date for the best experience.
Yes, our platform works on smartphones and tablets. We recommend downloading our app for the best mobile experience.

A minimum of 1 Mbps upload and download speed is recommended for video consultations. Most home broadband and 4G connections are sufficient.

About velocRx

velocRx is a Welsh telehealth service providing rapid access to qualified healthcare professionals. We offer GP consultations via secure video calls, with appointments guaranteed within 24 hours.

Yes, all our clinicians are fully qualified, UK-registered doctors with the General Medical Council (GMC). They have extensive experience in general practice and are based in Wales.

velocRx is a private healthcare service. While we operate independently of the NHS, our doctors are qualified to the same standards and can work alongside your NHS care.

While we are based in Wales, our telehealth services are available throughout the UK. As long as you have internet access, you can consult with our doctors from anywhere.

Appointments & Booking

We guarantee a consultation within 24 hours of booking. Many of our patients are seen within just a few hours, depending on availability and urgency.
Simply register on our platform, select an available time slot that suits you, and complete your booking. You’ll receive instant confirmation and a reminder before your appointment.
Yes, you can view our team of doctors and select your preferred clinician when booking. You can also request to see the same doctor for follow-up appointments.
You can cancel or reschedule your appointment through your account dashboard. Please provide at least 4 hours notice to avoid cancellation fees.
We provide urgent appointments for non-emergency cases. For life-threatening emergencies, please call 999 or visit your nearest A&E department.

Consultations

Simply book an appointment through our platform, and you’ll receive a secure video link. At your scheduled time, connect from your phone, tablet, or computer for a face-to-face consultation with your GP.
You’ll need a device with a camera and microphone (smartphone, tablet, or computer), a stable internet connection, and a private, quiet space for your consultation.
Standard consultations are 15 minutes, which is sufficient for most concerns. Extended appointments of 30 minutes are available for more complex issues.
We can help with a wide range of conditions including minor illnesses, chronic disease management, mental health concerns, prescriptions, referrals, and medical certificates. For emergencies, please call 999 or visit A&E.
Yes, we offer telephone consultations if you prefer or if video isn’t possible. However, video consultations allow for better visual assessment.

Prescriptions & Referrals

Yes, our GPs can prescribe medication when clinically appropriate. Prescriptions are sent electronically to your chosen pharmacy, usually within hours of your consultation.
Prescriptions are sent electronically to your nominated pharmacy. You’ll receive a notification when it’s ready for collection, usually the same day.
Yes, we can arrange repeat prescriptions for ongoing conditions after an initial consultation to review your medication and ensure it remains appropriate.
Yes, our doctors can provide private referrals to specialists when clinically necessary. We work with a network of consultants across various specialties.
Yes, we can provide fit notes (sick notes) and other medical certificates following a consultation when clinically appropriate.

Payment & Fees

Consultation fees vary depending on the type and length of appointment. Please visit our pricing page or contact us for current rates.
We accept all major credit and debit cards. Payment is required at the time of booking to secure your appointment.
We can provide detailed receipts for insurance claims. Please check with your insurance provider to confirm if our services are covered under your policy.
The consultation fee covers the appointment and any standard medical advice. Prescriptions, referrals, or additional services may incur separate charges.

Privacy & Security

Absolutely. All consultations are completely confidential and follow strict medical confidentiality guidelines. Your information is protected by UK data protection laws.
We use end-to-end encrypted video technology that meets NHS Digital standards. Your consultations are private and secure.
Your medical records are stored securely on our encrypted system. You can access your records at any time through your account dashboard.
With your permission, we can share consultation notes with your NHS GP to ensure continuity of care. This is optional and only done with your explicit consent.

Technical Support

Our support team is available during your appointment to help with any technical issues. You can also contact us via phone if the video connection fails.
Our platform works best on Chrome, Safari, Firefox, and Edge. Make sure your browser is up to date for the best experience.
Yes, our platform works on smartphones and tablets. We recommend downloading our app for the best mobile experience.

A minimum of 1 Mbps upload and download speed is recommended for video consultations. Most home broadband and 4G connections are sufficient.