Last Updated: 26 January 2026

At VelocRx, we believe in being clear and open about how we collect and use data related to you. In the spirit of transparency, this policy provides detailed information about how and when we use cookies on our website.

What is a Cookie?

A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. They cannot be used to run programs or deliver viruses to your computer.

Why Does VelocRx Use Cookies?
We use cookies to ensure you get the best possible experience when visiting our “digital front door.” They help us:

• Authenticate you: Recognizing you when you log into our Clinician Portal.
• Keep you safe: Detecting malicious activity and violations of our Terms of Service.
• Remember your preferences: Such as your preferred language or region.
• Analyze performance: Understanding which pages are most popular so we can improve the patient journey.

The Types of Cookies We Use

• Strictly Necessary – Essential for you to browse the website and use its features, such as accessing the secure Clinician Portal or the booking system. The site cannot function properly without these.
• Performance & Analytics – These help us understand how visitors interact with the site (e.g., Google Analytics). We use this data to take the “friction” out of the user experience.
• Functional – Used to remember choices you make (like your username) and provide enhanced, more personal features, such as our integrated Webchat support.
• Targeting/Advertising – We use these to make advertising messages more relevant to you (e.g., Meta Pixel). They help us ensure you see VelocRx ads only if they are relevant to your health interests.

Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the service and deliver advertisements. These include:

• Google Analytics: For tracking site traffic and user behaviour.
• Stripe: For secure payment processing during the booking phase.
• CRM (e.g., HubSpot/Salesforce): To manage our live chat and contact forms.

How to Control and Delete Cookies

You have the right to decide whether to accept or reject cookies.

• Our Cookie Banner: When you first visit our site, you will see a pop-up allowing you to “Accept All,” “Reject Non-Essential,” or “Manage Preferences.”
• Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually find these settings in the ‘Options’ or ‘Preferences’ menu of your browser.

Please Note: If you choose to decline strictly necessary cookies, you may not be able to sign in to the Clinician Portal or complete a medical booking.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this policy regularly to stay informed.

Contact Us

If you have any questions about our use of cookies or other technologies, please email us at privacy@velocrx.com.